Support
Help for existing customers.
If something isn't right with your website, hosting, domain or email, talk to us. You'll reach a person who knows your account.
Last updated 21 October 2026
Monday to Friday, 9am – 6pm. We aim to respond within two hours during office hours.
When you get in touch
To help us resolve things quickly, please include:
- the website address or domain affected;
- what you expected to happen and what happened instead;
- when you first noticed the problem, and whether anything changed beforehand;
- screenshots or error messages, if you have them.
Please never send passwords by email. If we need access, we'll arrange it securely.
What we can help with
- Websites we built or host — content changes, errors and updates.
- Hosting, SSL certificates, backups and restores.
- Domain renewals, transfers and DNS changes.
- Business email set-up and delivery problems.
- WordPress training for your team.
Service levels
Response and resolution times depend on your hosting or support plan, and are set out in your agreement with us.
Not a customer yet? See Hosting & Support or start a project.